Job Information

ViacomCBS Senior Marketing Manager, Retention Marketing in Burbank, California

REF#: 37983


JOB TYPE: Full-Time Staff




CBS Interactive, a division of ViacomCBS, is the world’s largest publisher of premium digital content and a perennial top 10 Internet company. CBS Interactive’s brands span popular categories like technology, entertainment, sports, news and gaming.

Properties include the websites, apps and streaming services of the CBS Television Network such as the CBS All Access subscription service, CBS News Digital platforms including the 24/7 digital news network CBSN, and CBS Sports Digital brands including the 24-hour streaming sports news network CBS Sports HQ, as well as digital-first properties in key content verticals, including CNET, ZDNet,, GameSpot,, Metacritic and Chowhound.

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Role Details:

We are searching for a Senior Marketing Manager with experience working with mobile channels (push notifications, in-app messages, SMS). This role will manage the planning and execution of retention programs across our mobile channels and also support additional organic channels (e.g. onsite/in product placements) for the Paramount+ marketing team. We’re looking for someone who is passionate about media, has strong analytical skills and is interested in working in a dynamic, fast paced environment. This position is charged with executing new strategies to drive engagement with our current subscriber base and lower churn. Occasionally this role will support acquisition and winback campaigns in these channels. To achieve the above goals, this position will work closely with cross-functional teams within ViacomCBS Streaming.

Your Day-to-Day:

  • Deliver and work cross-functionally with the Creative and Marketing Operations teams on multi-touch, retention campaigns across email, push notifications, site, app, social, and other paid placements.

  • Create, execute, and continually optimize the retention team testing plan for all organic channels (email, mobile, onsite assets, etc).

  • Own all reporting of the marketing efforts across organic channels to size opportunities for new strategies or overall program optimizations.

  • Create, prepare and maintain marketing calendars for all organic channels

  • Develop a cadence for planning and regularly sharing updates on channel overall performance, to manage up key learnings & initiatives in a clear and compelling way

  • Strong analytical skills including the ability to distill, synthesize and draw conclusions from diverse data sources.

  • Work with Operations team to analyzes campaign performance metrics and optimizes engagement metrics across all organic channels


What you bring to the team:

You have -

  • Bachelor’s Degree required.

  • 5-7 years direct response and digital marketing experience in a B2C environment, including multi-variate testing, multi-channel direct messaging, and post-campaign analysis.

  • Deep analytical knowledge and experience reporting on campaigns, gleaning business insights, and doing data-based optimization.

  • Minimum of 5 years managing retention programs for a consumer subscription product.

  • Minimum 5 years of digital marketing experience, particularly email and digital marketing.

  • Strong project management and interpersonal skills, with the ability to take initiative in a challenging, fast-paced environment of multiple priorities.

  • Strong critical thinking and analytical capabilities, particularly in customer segmentation and modeling

  • Strong understanding and experience with AB/MVT testing

  • Self-motivated and results-oriented with high regard for attention to detail

  • Excellent oral and written communications skills

You might also have -

  • MBA a Plus.

  • Subscription marketing experience preferred

FUNCTION: Marketing/Promotions

EEO Statement:

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to Only messages left for this purpose will be returned.