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ViacomCBS Customer Service Rep -Ad Sales in New York, New York

Overview and Responsibilities

The CSR is responsible for supporting one or more sales teams for all aspects of account management during the sales and selling cycle. Maintain assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The position has frequent contact with clients, high level industry executives, and a diverse group of internal constituents. Position is focused on exceeding our customers’ post sale needs, while adhering to all internal policies and processes.

Basic Qualifications

  • Build effective relationships at agencies through on-going communication with various departments i.e. Buying, Traffic, and Accounting

  • Coordinate with Sales, P&I, and Client Service Management on the maintenance of agency accounts including:

  • Upfront and Scatter order entry

  • Timely delivery of advertiser schedules/flowcharts

  • Input of all inventory adds, deletes, and moves per P&I, and/or client direction (with appropriate approval)

  • Maintain schedule changes, both internal and external, including follow-up with agencies

  • Product/Brand allocations

  • Discrepancy resolution

  • Invoice Clearance

  • Flight Changes

  • Liability tracking

  • ADU scheduling

  • MSA post analysis

  • EDI maintenance for applicable accounts

  • Collaborate with sales teams in weekly meetings and thorough maintenance of account status reports

  • Proficient use of WIDE ORBIT and PLAN-IT systems to manage deals

  • Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines

  • Monitor BOB and unit exception reports to ensure all contracted dollars are booked and all unschedulableunits are placed

  • Work with P&I to flight deals, distribute weekly weights, maintain CPM guidelines, manage the effect of program changes on schedules

  • Communicates daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies

  • Work closely with Billing and A/R teams to reconcile and clear invoices in a timely manner, monitor accounts receivable, and issue invoice adjustments

Additional Qualifications

  • Bachelor Degree

  • PC Savvy: Expertise in PowerPoint, Word and Excel

  • Previous experience in the media industry preferred

  • Strong analytical skills

  • Must have superior customer service skills

  • Must have flawless attention to detail

  • Proven ability to work in a fast moving environment

  • Must have the ability to prioritize. Must be flexible with hours

  • Must have strong communications skills both verbal and written

  • Must be able to manage multiple tasks and activities simultaneously

  • As part of the evaluation process applicants may be required to play a games-based assessment

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

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Location : CityStateForPosting New York, NY

Job Locations US-NY-New York

Job Type Full-Time Staff

iCIMS ID 2020-13775

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