About The Brand
ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.
Overview and Responsibilities
The Senior Application Developer ensures that the End Users of ViacomCBS are well supported on the ServiceNow platform, which spans ITSM, ITOM, ITBM, Application Development, Core Platform, CSM, HR Service Delivery, GRC, Software and Hardware Asset Management. The primary goal of this individual will be to support, develop where necessary and deliver business and system processes mainly on the ServiceNow platform. You need to have a thorough understanding of ITIL/ITSM processes and solid technical skills of the platform and certification is favored. The candidate will be part of the development team that bridges the gap between the requirement from the Business Partners (IT and Non-IT) and the technical requirements needed for supporting, developing where necessary, upgrading and maintaining the platform.
Specifically, you will:
Work with all Business Partners (IT and Non-IT) groups to understand the vision, priority, and scope large and small projects
Document technical requirements from the business requirements and specifications for development
Be among the lead team members to provide out of box solution and/or develop, where necessary, through SDLC
Stay aware of business initiatives and address potential impacts to systems/operations (e.g. network launches, mergers, new business required enhancements, etc.)
Provide timely status on all activities for the team, including clear identification of all risk and issues affecting the scope of work
Support, analyze and resolve problems reported by ServiceNow clients
Work with Business Partners to understand business requirements and processes, reporting and workflow needs; and convert them to technical requirements for the team to review, analyze and develop
Be part of a larger team and work with the Technical Manager to provide technical expertise to complete projects in a timely matter
Ensure alignment to quality standards and review project work regularly
Work independently with clients and vendors spanning across global regions
Identify, support and resolve problems which may impact applications health by monitoring user feedback and issues
Call out important issues with complete analysis and recommendation to the Vice President so that decisions can be made promptly
Support, Solution Development and Delivery:
Follow SDLC standard methodologies to plan, analyze, develop, deploy, test, maintain and upgrade the ServiceNow platform and applications
Evaluate and implement new technologies, products, tools with minimal customization and “out of the box” as much as possible
Implement the technical designs and systems integration per requirements translated from definition phase through implementation following SDLC
Be part of the team to ensure delivery and support of in-house packaged applications where appropriate
Work on solutions and defect management/smaller enhancements
Apply significant knowledge of industry trends and developments to improve application efficiency on the platform
Recognize system deficiencies, and implement effective solutions
Create and execute development plans; and revise as appropriate to meet changing needs and requirements
Manage the development lifecycle and technical risks throughout a project and day to day support
Deliver high-quality services to our clients
Support the full system implementation lifecycle activities
Work closely with Business Partners (IT and Non-IT) to ensure development activities are in alignment with business objectives, needs and strategic directions
Participate in defining and prioritizing technical scopes for new projects and ongoing maintenance of existing applications
Manage diverse and demanding Business Partners with a professional, courteous manner
Perform application management and analysis from business requirements to technical requirements for development implementation
Bachelor’s degree in IT related field or equivalent experience
Minimum 3 years of functional and technical experience on ServiceNow ITSM, ITOM with Discovery and Service Mapping, ITBM, Application Development, Core Platform, Employee Service Center / HR Case Management, Asset Management, Service Portal, GRC, Security Management
Minimum 3 years of system analysis, functional design and configuration experiences
Minimum 3 years of IT Service Management Process and IT project lifecycles experiences
Working knowledge and experience with documentation, data & reporting tools including Excel, Access, Visio, PowerPoint, SharePoint, Project
Solid functional knowledge of ITSM/ITIL processes
Solid technical knowledge of the ServiceNow platform
Knowledge of ITIL V2 & V3 foundational concepts and processes
Experience on Integration (REST, Web Services, SOAP, HTTP, MID)
Good interpersonal skills with ability to work as a team or independently
Excellent written and communication skills, critical thinking, problem solving, conflict management, listening, time management
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
Ability to accurately identify and analyze business requirements, processes and issues
Ability to facilitate meetings and interact with business partners and clearly communicate technical requirement to the development team
Ability to write functional specifications, test scripts, training guides and process documentation
Ability to develop flexible and efficient plans, lead project teams with multiple priorities while fostering an environment of team building and coordination
Ability to function collaboratively as part of a fast-paced, customer oriented team, perform effectively as an independent producer under broad management direction, and a demonstrated willingness to support the team on all levels to get the job done
Good technical analysis skills
Strong organizational skills including an ability to work in multiple projects simultaneously, establish priorities, exercise good judgment, meet deadlines, and ensure issues are resolved in a timely manner
Energetic teammate with a can-do attitude, with an understanding that challenging, dynamic environments create opportunity
Certified ServiceNow System Administrator and other ServiceNow Certifications a plus
IT project management experience managing multiple small projects in a large, IT Enterprise environment a plus
Experience with implementation of ServiceNow a plus
Broad experience with IT including networks, security, servers, storage, applications, infrastructure and governance a plus
ViacomCBS is an equal opportunity employer (EOE) including disability/vet.
At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
Job Locations US-NY-New York
Function Technology Support
Job Type Full-Time Staff
iCIMS ID 2021-15727
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to firstname.lastname@example.org. Only messages left for this purpose will be returned.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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