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ViacomCBS Senior Business Analyst in New York, New York

REF#: 36375


JOB TYPE: Full-Time Staff




CBS was established in 1928, when founder William Paley purchased 16 independent radio stations and christened them the Columbia Broadcast System. Today, with more than 200 television stations and affiliates reaching virtually every home in the United States, CBS's total network lineup was watched by more than 110 million people a week during the 2017/2018 season. CBS has been the #1 network in primetime for 10 consecutive seasons. The network has the #1 comedy/scripted program, THE BIG BANG THEORY; #1 newsmagazine, 60 MINUTES; #l late night program, THE LATE SHOW WITH STEPHEN COLBERT and #1 daytime drama, THE YOUNG AND THE RESTLESS. Its programming arms include CBS Entertainment, CBS News and CBS Sports.


The Sr. Business Analyst will be responsible for defining, analyzing and documenting, user requirements, procedures, problems and leading joint design efforts to offer a new solution or value proposition to customers, automate processing or to improve existing business processes and associated information systems. The Sr. Business Analyst will also be responsible for defining the appropriate methodologies and best practices for performing business analysis and design in the support of core organizational functions and business processes.

This position is a resource to support CBS News & CBS Sports. The Business Analyst will work with the business units, learn their business, understand their requirements and provide technical solutions to meet and support those requirements. They will work to implement new solutions to support the business clients across multiple platforms including BOX, Slack, and Salesforce based on customer’s needs and in accordance of Information Security policies. This Business Analyst will also be responsible to manage the technology roadmaps for the team.


  • Solicits client requirements through interviews, workshops and/or existing systems documentation or procedures.

  • Evaluates business requirements for applications and systems integration and service activation, while delivering new or modified software systems enhancements and/or integration solutions.

  • Conducts reviews of and analyzes business and information technology processes and prepares essential groundwork for the development of systems.

  • Participates in the definition, testing, training, implementation and support of system requirements.

  • Identifies customer requirements, develops test schedules, reviews testing plans, tracks and documents the development and results of these plans.

  • Alerts manager to potential risks and issues of importance.

  • Uncovers client requirements via industry standard analysis techniques such as Data Flow and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis

  • Ensures requirements are understood, agreed to and signed off at the appropriate early stages in a project.

  • Provides analysis of processes and workflows with suggestions for improvement. Identifies areas where technology can lead to increased efficiency and productivity.

  • Understands the functions supported by the current systems. Understand and accommodate the requirement constraints imposed by the current systems.

  • Provides detailed analysis resulting in clear, concise and unambiguous system requirements. Requirements analysis will undergo multiple iterations and refinements. Documents detailed use cases that cover all alternate and exception flows. Supplements use cases with real world scenarios.

  • Provides UI mock-ups. Leads design discussions and identifies design options.

  • Provides user documentation and training for the system.

  • Must be available for on call support nights and weekends.

  • Interacts with others in the business and IT organization.

  • Works with providers of software and hardware products as well as consulting vendor service providers

  • Prioritize assignments in a high visibility mission critical system

  • Establish and oversee the customer's initial adoption, training and development of best practices to build a strong foundation before and during initial roll outs

  • Troubleshoot issues quickly and appropriately by identifying immediate remediation, determining root cause, and coordinating long term solution.



  • A minimum of five years of business analysis experience with previous supervision or project management experience a strong plus

  • Demonstrated track record of defining systems that lead to increased efficiency and productivity through the use of technology

  • Documented experience with SDLC methodology and process related to Business Analysis

  • Excellent analytical, communication (both verbal and written), facilitation/organizational skills

  • Strategic, innovative thinking and vision

  • Strong persuasion skills

  • Strong business acumen

  • Excellent analytical and communication (both verbal and written) skills

  • Solid understanding of technology

  • Comfortable learning, using and explaining new technology

  • Strong organization and time management skills 

  • Undergraduate Degree required.





Equal Opportunity Employer Minorities/Women/Veterans/Disabled